Reliable Technology · Continuous Support

Managed IT Services for a Resilient Tomorrow

Keep your IT infrastructure reliable, secure, and efficient with continuous monitoring, maintenance, and support. We work as an extension of your team to manage technology and ensure business continuity.

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Servers & Cloud

Network 24/7

IT Helpdesk

99.99%

Guaranteed high-availability commitment

24/7 Proactive Systems Monitoring

Unplanned downtime

0 Incidents

100% Verified

Automated backup & disaster recovery

360DSouldeliversenterprise-grademanagedITinfrastructure,proactiveNOCmonitoring,andcontinuousengineeringsupport,empoweringorganizationstoeliminatedowntimeandscalecoreoperationswithconfidence.

0.00%

Guaranteed SLA uptime across hybrid enterprise infrastructure

< 0m

Guaranteed critical incident response and live triage SLA

0/7

Non-stop NOC telemetry and continuous threat supervision

Average downtime reduction through automated self-healing

Trusted By Enterprise Leaders & Global Technology Partners

Solution Coverage

End-to-End Managed IT Capabilities

Our comprehensive 8-pillar coverage protects, stabilizes, and supercharges your technology stack—giving your leadership absolute peace of mind.

IT Infrastructure Management

End-to-end management and monitoring of your IT infrastructure to ensure reliability, availability, and operational efficiency.

Network Management

Continuous network monitoring, configuration, troubleshooting, and performance tuning to maintain reliable connectivity.

Server & Storage Management

Server health monitoring, system updates, patch management, storage monitoring, and ongoing maintenance.

Endpoint Management

Centralized management of desktops, laptops, and other business devices to maintain performance, security, and compliance.

IT Support

Responsive helpdesk and technical support to resolve user issues and minimize disruptions to daily operations.

Backup & Recovery

Reliable backup strategies, monitoring, restoration, and recovery processes to help protect critical business data.

IT Maintenance

Planned maintenance, system updates, patching, and scheduled maintenance windows to keep your IT environment healthy.

Infrastructure Optimization

Continuous assessment and performance tuning to improve infrastructure efficiency, reliability, and scalability.

Operational Comparison Checklist

In-House IT vs. 360D Managed IT Services

See why modern organizations partner with 360D Managed IT over expensive single-employee in-house setups and unreliable break-fix vendors.

Operational Capability	★ Recommended 360D Managed IT 24/7 NOC • SLA Guarantee	In-House IT Team Internal Tech Staff	Break-Fix / Freelance Ad-Hoc Hourly Vendor
Support Hours & System Oversight	24/7/365 Non-Stop NOC Coverage	8h/day (Weekdays only, sick leaves)	Slow callback delay (No SLA)
Total Cost & Budget Predictability	Fixed Monthly Fee (Save 40%+)	High Salaries + Benefits ($70k+/yr)	Unpredictable emergency hourly spikes
Engineering Depth & Skillset	Certified Tier 1–3 Multi-Domain Team	1–2 Generalists with skill gaps	Solo tech with limited tooling
High-Priority Incident Response (P1)	⚡ < 15 Min Guaranteed Response SLA	Hours or days when staff is away	Days/weeks in vendor dispatch queue
Monitoring & Failure Prevention	Proactive Telemetry & Auto-Healing	Manual checks when time permits	100% Reactive (Only acts post-crash)
Automated Backups & Disaster Recovery	Immutable 3-2-1 Cloud Vaults + Drills	Manual local backups (Untested)	No proactive verification or testing
Cybersecurity & Patch Management	Zero-Touch OS Patching & 24/7 EDR	Irregular manual updates	Zero continuous cyber hygiene
Enterprise Tooling & RMM Software	Included Enterprise Toolchains	$20k+/yr separate tool licenses	No enterprise telemetry tools
Single Point of Failure / Turnover	Zero Turnover Risk (Full Continuity)	High Risk (Knowledge lost on resignation)	Vendor lock-in without documentation
Strategic Technology Roadmaps (vCIO)	Quarterly vCIO Reviews & FinOps Optimization	Too busy handling daily helpdesk fires	Zero strategic IT growth alignment

Zero Downtime Infrastructure Transition Guarantee

Seamlessly onboard or co-manage your infrastructure with 360D in under 14 days without operational disruption.

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Frequently Asked Questions

Frequently Asked
Questions!

Here are answers to the most common questions about our Managed IT services and infrastructure operations.

Azure & M365

360D SoulManaged IT

Fortinet NGFW

Still Have Questions?

Can't find what you need? Our enterprise infrastructure architects are always ready to guide you.

AWS Infrastructure

24/7 NOC Active

What is Managed IT Services and how does it help my business?

Managed IT Services provides proactive, round-the-clock management, monitoring, maintenance, and technical support for your complete IT infrastructure. Instead of waiting for computers, networks, or servers to break (which leads to costly business downtime), our dedicated NOC team monitors your systems 24/7, installs patches, defends against cyber threats, and assists your employees so business runs smoothly without friction.

What is your guaranteed SLA response time when an issue occurs?

We operate under contractually guaranteed Service Level Agreements (SLAs). For critical (P1) operational outages, our response time is under 15 minutes with immediate live triage by a senior systems engineer. Standard priority helpdesk tickets are acknowledged within 30 minutes and resolved following strict escalation pathways.

Does Managed IT replace our internal IT team, or can we co-manage?

We provide both full turnkey IT outsourcing and co-managed IT. If you already have an in-house IT manager or small internal team, we act as an enterprise force multiplier—taking over tedious 24/7 monitoring, night alerts, backup verification, and Tier-1/2 tickets so your internal team can focus on core strategic business projects.

Do you support hybrid setups (Cloud, On-Premises & Remote Employees)?

Yes. Most organizations we partner with operate in hybrid environments. We manage cloud infrastructure (AWS, Microsoft Azure, Google Cloud, Microsoft 365, Google Workspace) alongside on-premises office hardware (firewalls, routers, switches, Wi-Fi access points, storage arrays, servers, and remote employee laptops).

What does the onboarding process look like, and will it disrupt our daily operations?

Onboarding is carefully phased over 10 to 14 days with zero operational disruption. We begin with non-intrusive discovery audits, install monitoring and security agents in the background, document configurations into secure runbooks, and test escalation routes before switching over to active management.

How do you guarantee backup integrity and disaster recovery?

We enforce the gold-standard 3-2-1 backup strategy: three copies of your data across two different media formats, with at least one immutable, air-gapped cloud copy. We perform automated daily snapshot integrity checks and conduct scheduled disaster recovery rehearsals to verify your Recovery Time (RTO) and Recovery Point (RPO) targets.

How do you manage cybersecurity, antivirus, and operating system patching?

We deploy enterprise Endpoint Detection & Response (EDR) software, 24/7 behavioral threat detection, and zero-touch patch orchestration. Critical security updates and firmware patches are pre-tested and deployed during off-peak maintenance windows to eliminate vulnerabilities without employee downtime.

How do our employees submit support tickets and get help?

Employees can request support through multiple frictionless channels: our web portal, dedicated support email, live WhatsApp chat, or direct phone hotline. Every ticket receives an automated tracking ID, live status updates, and fast resolution from certified Tier-1 to Tier-3 technicians.

How does pricing work, and what is included in the monthly fee?

We charge a predictable, all-inclusive monthly subscription based on your infrastructure footprint (e.g., number of servers, network nodes, and active endpoints). All monitoring tools, remote access software, patch management licenses, and support hours are included with zero surprise hourly overage bills.

What certifications and experience does your engineering team possess?

Our engineering team holds industry-recognized certifications across Microsoft (Azure & M365), Cisco (CCNA/CCNP), AWS Certified Solutions Architect, Fortinet NSE, and Linux (RHCE). We bring years of real-world enterprise infrastructure deployment and management experience.

SLA 99.99%High Availability